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E-learning at MMU: resources for students

Having problems?

Are you having problems using Moodle? Try these solutions.

“I have forgotten my user ID or password”

Contact IT Services on 0161 247 4646 or email it.helpline@mmu.ac.uk

“I can’t access or login to Moodle”

Contact IT Services on 0161 247 4646 or it.helpline@mmu.ac.uk

“I can’t access or login to the MyMMU portal”

Contact IT Services on 0161 247 4646 or email it.helpline@mmu.ac.uk

“I can’t see the correct areas within Moodle”

Contact your local Student Information Point (SIP) who will be able to check your enrolments on the MMU student records system which provides the data used to control your access to Moodle areas.

“I am having problems opening files within Moodle”

Check that you have the correct software application to open the files installed on your computer.

Your computer could be running a pop-up blocker that is blocking you from downloading/opening files. To rectify this, in your browser locate the Tools menu and de-select the pop-up blocker.

If you are using Internet Explorer, you may see a yellow bar below the IE toolbar stating “To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options….” - Click on the yellow bar and select “allow content”.

“I’m not sure how to use other Moodle tools such as taking a quiz or submitting an assignment”

Access the appropriate Student Moodle Guide or contact your lecturer.

Student Moodle Guides - a set of pdf helpsheets